Refund policy

Consumers who benefit from the European right of withdrawal may notify LVATION within 14 days after receiving the order, without giving a reason. The goods must then be sent back within 14 days after that notification.

For a change of mind or size, the customer bears the direct return cost when this was disclosed before purchase. Return instructions are provided after the request is registered.

Approved returns must be sent to LVATION, Avenue du Chateau 34/1, 1081 Koekelberg, Belgium. Do not send goods before receiving the return instructions.

The customer may inspect the item as they would in a shop. LVATION may reduce the refund only for loss of value caused by handling beyond what is necessary to establish the nature, characteristics and fit of the item.

LVATION reimburses eligible payments, including the cost of the least expensive standard delivery offered for the original order, within 14 days after receiving the withdrawal notice. Reimbursement may be withheld until the goods are received or proof of dispatch is supplied.

Wrong, damaged or non-conforming goods must be reported promptly with the order number and supporting photographs. Necessary return costs for a confirmed non-conformity are borne by LVATION.

The statutory legal guarantee remains fully applicable. Return procedures never remove or restrict mandatory consumer rights.